Terms

Booking, price and your rights

Each offer identifies the seller, organiser or intermediary, contact details, included services, dates, total price, payment dates and applicable product terms. KiteActive: Schans 12A, Lemmer, Netherlands, registration 72054670; info@kiteactive.com. For separate StayActive rooms, the accommodation supplier identified before booking is your contracting party; Active intermediates and remains responsible for its own errors. Partner terms are available before booking and do not reduce statutory rights against an organiser.

A non-binding enquiry is not a paid booking. For direct bookings you accept the offer using a clear payment button. Keep your confirmation and enclosed terms. Later changes do not alter existing agreements. Optional extras require your selection; requesting an extra is not a confirmed purchase.

Foreseeable mandatory charges are included in the total. Other unavoidable charges are disclosed in advance with their calculation and recipient. Deposits count towards the total. Late payment triggers a notice and an opportunity to remedy; non-payment does not automatically cancel a booking. We do not charge twice for performance and the same cancellation loss.

Contact the address in your booking for changes, cancellation or complaints. We acknowledge receipt and assess the request under the agreed product policy and applicable law. Refunds owed on cancellation are made within 14 days, or sooner where legally required. Vouchers are optional. Statutory warranty, liability and consumer rights remain; insurance does not replace our responsibility.

Privacy, photos and videos

Accepting terms does not give blanket consent for marketing, health data or images. Recognisable promotional images require separate voluntary consent identifying the organisation, purpose, channels and duration. Own website/social channels, paid advertising and a private gallery are separate purposes. No selection means no consent; refusal does not affect price or participation.

The lead booker does not automatically consent for other adults. Appropriate representation applies to minors. Consent does not automatically cover partners or all Active brands. Withdraw through the booking contact; we stop new use and handle removal/anonymisation under applicable law. Legally required investigation or retention needs its own basis. Obtain permission where required before sharing recognisable images of others. The privacy notice explains data processing.

Shop: delivery and returns

Before ordering, you see the product, price, delivery, return address and who pays return costs. Where applicable, distance consumer purchases have a 14-day cooling-off period from receipt; valid exceptions are explained before purchase. A reason or mandatory form is not required for a valid withdrawal. Return goods within the statutory period after withdrawal. Refunds include standard outbound delivery where owed; where legally allowed we may await the goods or proof of return. Only legally permitted diminished value is deducted. Defects, statutory warranty and transit damage are handled separately. Mandatory advance payment respects applicable legal limits; voluntary full advance payment remains possible.